Articles Performance Dashboard | Icons and Metrics - Five9
WEBPerformance Dashboard Icons and Metrics. This appendix provides information about the UI elements and metrics of the Performance Dashboard. Icons - Performance Dashboard uses the following icons: Icon. Description. Use the funnel and eye group selectors to filter data levels. Data is filtered based on selections made by using both selectors.
Agent Desktop Toolkit | Installing the Adapter for Agent ... - Five9
WEBFive9 Agent Desktop Toolkit is missing in the Browser. To resolve this issue, have the user click on the extensions icon and double-click' Five9 Agent Desktop Toolkit' to launch. The user can click the pin icon beside the Extension name to pin the extension in the Browser, as shown image below.
Agent Desktop - Agent Software - Agent Desktop Software - Five9
WEBIncrease agent productivity and improve performance by unlocking WFO functionality within Five9 Agent Desktop Plus. Give agents seamless access to view schedules and adherence, request time off, review evaluations, and more without having to …
Agent Desktop Plus | Broken UI images - community.five9.com
WEBThis article provides the steps on how you can fix broken images in your Agent Desktop Plus application.
Five9 Agent Desktop Plus | Five9
WEBEquip your agents with full customer history and access to experts within the company so they can deliver informed, accurate responses to customer inquiries. Watch this video to see how Five9 Agent Desktop Plus can help you reimagine CX and realize results.
Five9 Agent Desktop Plus
WEBRead this data sheet to learn: How Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience. What channels are available for agents for quick and successful resolution. How to put the focus back on what matters the most – the customer.
WEBGo to www.five9.com and click Login. Type in your Username and Password then click Log In. Select Agent, if available, select Web (HTML5) from the dropdown list. Select the Station type and enter the Station ID.
App Marketplace - Zoom
WEBUsing this UC Adapter, Five9 agents can communicate with back office Zoom contacts/SMEs right from their Five9 agent UI while in the midst of a customer interaction. This solution provides the following features:
WEBStep 1: Once you have logged in to Five9, select the “Agent” option from the Five9 Applications Page. Five9 University Resource: Agent Desktop Plus > Getting Started > Accessing the Five9 Agent Desktop Plus > Logging in to the Agent Desktop Plus
Five9 - PS Assets Documentation Portal
WEBDisplay a visual indicator of an agent's Five9 state using the Kuando Busylight USB Device by Plenom. Also supports an audible alert for incoming calls.
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