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WEBIntroducing Omningage Telco Solution for Amazon Connect Users Modernising Records Management in Regulated Organisations Contact Centre Download: Get the top 10 CX Trends for 2025 Successfully Adapt AI in the Airline Industry To Add or Not to Add: Digital Channels in Contact Centres Why is the Customer Service Industry Ignoring Older People?
CCMA Rebrands after 30 Years - contact-centres.com
WEB2 days ago · The CCMA, formerly known as the Call Centre Management Association, has rebranded as the CCMA Rebrands after 30 Years and has launched a fresh new visual identity at it’s annual UK National Contact Centre Conference in London. 2024 marks the 30th anniversary of the association that has been ...
Measuring & Improving Contact Centre Agent Well-being
WEB4 days ago · Imagine a world where your agents no longer feel weighed down by multiple systems—everything they need is right there at their fingertips. AI-powered tools and integrated systems, like Cirrus’ cloud contact centre, make this a reality by simplifying workflows and eliminating the need for agents to switch between platforms.
Keeping Remote Contact Centre Agents Engaged in an era of …
WEBRemote working models are quickly becoming the norm for contact centres, and for good reason. Cloud-based centres are cheaper to run, and enjoy less downtime than on …
- Contact Centre News Archives - contact-centres.com
WEB3 days ago · Industry news and information fromt he UK contact Centre Industry
Contact Centre Supplier Directory - contact-centres.com
WEBJabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer …
Contact Centre Analyst Report: 11 Vendors Ranked
WEBSep 4, 2023 · CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning.
How AI is Helping Contact Centres With Agent Stress Management
WEBJan 2, 2024 · Cirrus is a leading contact centre solutions software company that empowers businesses to deliver exceptional customer experiences. With an unwavering commitment to innovation and seamless solutions, Cirrus provides cutting-edge technology that elevates contact centre performance and drives business growth.
State of the Contact Centre 2023 – Calabrio Annual Report
WEBTo pre-register to receive the full report Click Here. Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE …
The Future of the Contact Centre is Right Here Right Now
WEBMar 10, 2022 · The New Prominence of the Contact Centre #1: The contact centre has become a new lifeline for businesses. Over the last two years, the contact centre and digital were among the few channels that remained open when businesses shut down or shifted operating models.