Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was ...

Report indicates fintech ‘piloting a new cohort of employees,’ while company spokesperson says firm's focus on AI hasn't ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

The CEO of a Swedish financial tech company reportedly said artificial intelligence enabled the company to slash its head ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

After a massive AI offensive at Klarna, different tones can now be heard again. The head of the company now sees limits to ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to ...

Klarna co-founder and CEO Sebastian Siemiatkowski visited with CNBC on a day when one Fintech successfully listed shares, eToro, and another, Chime filed a ...

As the cost of running artificial intelligence models falls, the land grab in customer support automation has reached a new ...