Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

New AI agent helps enhance lead qualification, supports instant responses, and integrates seamlessly at competitive ...

AI is transforming contact centres by automating tasks, improving efficiency and enabling personalised, proactive ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

YC-backed 14.ai enters the market with an “agents agency” that fully operates customer service end to end SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 ...

Editor's note: We’re kicking off a three-part series from new CMSWire contributor Andrew Neff on the state (and speed) of voice AI. Part 1, launching today, sets the baseline: how far voice AI has ...

NEW YORK, Feb. 23, 2026 /PRNewswire/ -- AUI, the company behind Apollo-1, the world's first neuro-symbolic artificial intelligence model, has acquired Quack AI, which developed a specialized ...

A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

Tired of AI chatbots that just talk? The next wave of "AI agents" promises to actually do your chores. Here's what to expect.