Mike Clifton, CIO turned CEO of the global customer solutions business, offers advice to CIOs on how to get started with AI.

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

Chatbots—those little text bubbles that pop up in the corner of so many consumer sites—have long been a fixture in the ...

Winery marketing teams are in overdrive these days—accelerating efforts to attract younger consumers, growing wine club membership and elevating tasting ...

With customer expectations rising and digital transformation accelerating across the Middle East, SESTEK’s Virtual Agent ...

Global announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

This curated list recognizes the most impactful companies building the next wave of autonomous AI agents — from customer service bots to intelligent workflow automation platforms — all while ...

Artificial intelligence keeps improving at all sorts of things – including how to challenge corporate ethics and compliance programs. Even while ...

He stated, “Advancements in LLMs and Agentic AI will transform customer service and call centers. Companies ready to embrace the future of customer experience—where automation takes the lead ...

SESTEK’s Virtual Agent solution now powered by Agentic AI, offers enterprises a platform to automate customer service with unforeseen accuracy. Dubai — SESTEK, a global leader in conversational ...