The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Cursor's chatbot invented a fake policy, sparking user backlash and raising concerns about hallucinations in AI-powered ...

Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription ...

When it comes to using artificial intelligence for customer support, businesses are learning that the technology isn’t something you set and forget. Instead, they need to keep an eye on how the AI is ...

Dorchester County has launched a new artificial intelligence chatbot to help better connect its residents with civic services ...

In its latest edition of the Cyber Signals report, Microsoft writes that AI has started to lower the technical bar for fraud ...

Mike Clifton, CIO turned CEO of the global customer solutions business, offers advice to CIOs on how to get started with AI.

More than ever, and with a big boost from AI, criminals are pretending to be from companies like Microsoft, convincing people ...

Discover how conversational AI has evolved beyond chatbots in 2025—reshaping customer engagement, powering intelligent ...

But no such policy existed, and Sam was a bot. The AI model made the policy ... the episode shows the risks of deploying AI models in customer-facing roles without proper safeguards and transparency.