Basic. The classical definition is one of being fundamental in nature. Slang has turned this categorization into an insult. In either case, using the term “basic” to describe an organization’s ...

Things I want those working on the floor to value.There are things I value when working on the floor.That is being conscious ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His goal during the presentation was ...

Today, all of us are feeling the pressure of the market. There is scarcity in terms of all kinds of resources. Buying power is drastically going down. Customers are worried about their budgets, ...

Exceptional customer service is about more than completing a transaction. It is about creating an experience that makes ...