Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. This article is more than 3 years old. Close-up of of the icon of ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

Research firm Statista Market Insights has valued the worldwide CRM software market’s revenue at $89.3 billion this year and expects it to reach $146.1 billion by 2029, growing at a compound annual ...

This article examines the application of Agentforce Voice solutions within CRM environments, with particular emphasis on AI integration, conversational intelligence, customer-data orchestration, ...

It has been become a relatively busy week in the Microsoft Dynamics CRM mobile application arena as both Canadian firm TenDigits Software Inc and Netherlands-based Numenes, have announced newly ...

CUPERTINO, Calif.--(BUSINESS WIRE)--SugarCRM, provider of the award-winning AI-driven CRM platform, today announced its inclusion as a Technology Innovator in the Gartner® Emerging Tech: Tech ...

A beta release of Dynamics CRM 2011, offering full parity between the capabilities of the on-premise and on-demand versions of the application, will be available in September, the company said Monday.

When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

Just a few short years ago, the effectiveness of pushing back-end business applications onto small mobile devices was mediocre, at best. The devices weren’t that powerful. Mobile networks were orders ...

When it comes to selecting CRM software and sales force automation (SFA) in particular, the User Interface (UIs) is critical to the success of the implementation. It’s widely understood that the CRM ...