Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Lara Pritchard, a Charter Communications spokesperson, said the layoffs will not affect service for Spectrum customers in ...

CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.