SSA said wait times have not changed, they were simply “straightened out,” yet beneficiaries have reported up to 2-hour waits ...

Charter Communications has promoted Chris Fulton to serve as its Senior Vice President of Business Customer Operations and ...

On today's Inside Automotive, Tom Druzynski, Director of Service Operations at West Herr Auto Group, discusses how to boost ...

A key achievement in Sudheer’s career has been the deployment of AI technologies that have drastically improved efficiency in ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

which oversees its customer service operation, in March. Verizon during its first fiscal quarter of 2023 that ended March 31 reported mixed results as the telecom giant added 136,000 postpaid ...

As per the deal, SIA will implement Agentforce, an AI-powered system that automates specific tasks to streamline customer service operations. Additionally, both companies will work together at ...

Several social media users reacted to a claim that American Airlines is cutting airport customer service hours ...

the agency was receiving up to 100 million calls and 13 million service requests. While he said the agency’s customer operations were “extremely efficient” at handling that influx of ...