Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

WORTHINGTON, OH - October 28, 2026 - PRESSADVANTAGE - DataField Staffing has expanded its staffing services to include ...

Oracle wants to unlock the power of your data to analyze trends and identify complaints before customers even complain.

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Janet Heller noticed it when she broke her arm and could no longer drive ...

9 top customer service challenges — and how to overcome them It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ...

PARIS--(BUSINESS WIRE)--Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, today announced it has ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that long-standing client TransUnion (NYSE: TRU) has won the 2025 Gold ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...