People often talk about “personalization” as if it’s a monolithic concept, but the truth is that there are many flavors of personalization retailers and brands can leverage. In some cases they can ...

One woman is most energized when she’s in a full business suit running a meeting in the boardroom. Another is happiest alone at her computer in her home office in yoga pants. As leader of a large ...

Modular service design becomes a quiet superpower. Services can be added or removed without redesigning the entire experience. Staffing models align with how work actually flows. Advisors spend more ...

Customer experience and personalization have become boardroom topics. Buffeted by increasing competition, banks and financial institutions are working to discover what products and services individual ...

Fixed income personalization is here. Learn how to move beyond standard models and deliver customized, client-centric ...