A new study suggests that car dealership service centers are losing business to general repair shops as repair costs and the frequency of repair visits are on the rise. The study was recently ...

Rising vehicle costs and longer ownership create huge fixed-ops opportunities. Kingrey outlines strategies for customer-pay ...

Ford customers are being told to expect long waits for basic repairs, and the company's leadership has a clear explanation: ...

Cox Automotive’s latest research has good news and bad news for dealership service departments. The good news: Cars are getting older and are getting serviced more often, and the average dealership ...

Customer satisfaction with the dealership service experience has been declining for years, according to surveys, while customer happiness with independent repair shops has remained level. The main ...

Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership's five service advisers. But if it's a busy day, you can check in ...

TROY, Mich.--(BUSINESS WIRE)--The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain ...

Better check your maintenance report as a Honda dealer allegedly charged $130 at every oil change for a cabin air filter that ...

RPM Freight Systems, backed by private equity firms Trive Capital and Bluejay Capital, has acquired Dealers Choice Auto ...

Shocked by a $1,400 bill for a routine transmission service? You aren't alone. One 2022 Chevy Silverado owner found out the ...

If your car dealership has closed down, there’s no need to worry. However, you’ll want to take action to make sure all of ...