Five9 Agent Assist is helping to enable greater efficiency for businesses and a better CX experience for their end customers. Read more about Agent Assist 2.0 and AI Summary in this blog post ...

Artificial intelligence is transforming the software landscape, and two companies at the forefront — BigBear.ai BBAI and ...

The other products in the suite include Five9 Analytics, Five9 Insights, and the Five9 GenAI Studio. These products are combined with a variety of other AI-enabled solutions such as Agent Assist ...

AI Agents are designed to plug into the Five9 Genius AI Suite, including AI Knowledge, Agent Assist and GenAI Studio. They can respond based on the context of the individual customer.

Boston, Massachusetts--(Newsfile Corp. - November 13, 2024) - SESTEK today announced its official partnership with Five9, the intelligent CX platform provider. The collaboration will provide Five9 ...

They've gone all in with Five9, including our chat, email, SMS, AI Agent Assist, salesforce integration, and the full WEM suite to enable hyper-personalized experiences at every touchpoint.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as ...

Boston, Massachusetts--(Newsfile Corp. - November 13, 2024) - SESTEK today announced its official partnership with Five9, the intelligent CX platform provider. The collaboration will provide Five9 ...

They chose Five9 for our industry-leading omnichannel capabilities across voice, text, chat and e-mail as well as our Agent Assist to transcribe summaries into the CRM and AI insights to gain ...