Compliments came up often, showing how a little kindness always makes for easy conversation. At the same time, many users emphasized timing: for instance, choosing between asking about past weekends ...

What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...

Whether they’re giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, a leader's job ...

Marie - Manchester, NH: I think sometimes when you speak with someone and you come up with the realization that you are disagreeing, my favorite phrase is: ‘I guess we'll have to agree to disagree.’ ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...