Dynamics customers can now get their hands on the suite’s latest update, which includes the ability to add the Cortana voice-command technology to the company’s CRM software. Users will be able to ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Microsoft is poised to release a major update to its Dynamics CRM and marketing applications in a bid to gain market share against rivals such as Salesforce.com. Dynamics CRM 2015, an update to ...

Microsoft's MSFT Dynamics 365 suite is emerging as a significant growth driver that could propel the stock higher, with the ...

When Microsoft recently began shipping its Dynamics CRM 3.0 update, it tweaked the software’s licensing structure to encourage more partners to offer the system as a hosted subscription service. But ...

Microsoft's AI capabilities, cost-effective solutions, and growing presence in the CRM market pose a significant threat to Salesforce. Microsoft Dynamics 365 offers seamless integration, cost ...

Cisco is enhancing its CRM software with small and midsize businesses in mind, integrating it with an improved version of Microsoft’s Dynamics CRM and bringing it to the screens of Cisco phones. Cisco ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...