Driving trust. Building customer relationships starts with establishing trust through personalized, consistent value at every touchpoint. Long-term loyalty. Authentic connections at every stage of the ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly changing consumer landscape. Now, delivering that same level of connection ...

Welcome to Number of the Month, where we dig deeper into the research and data that's shaping the communications technology industry. This month, we look at a report from customer engagement and data ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

In a global marketplace, there is an increasing need for a local feel. Customers want to connect with people and purpose, not faceless corporations. Because of this, franchises face the unique ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having an impact on brands. Simplicity drives satisfaction. Gen Z expects a ...

Personalization isn’t just for B2C anymore. While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations from their customers and partners ...

In this special guest feature, Shubhra Sinha, VP of Portfolio Marketing at DataStax, dive into today’s personalized customer experience, analyzing which strategies and components are required to ...

Acquisition adds to Stord’s CX suite to unlock new revenue, increase average order value 25%, & consumer retention for brands at unboxing with personalization. This acquisition, and recent other ...