CORA Loyalty, the loyalty portfolio arm of CORA Group ("CORA"), advises financial institutions to move beyond product-based rewards and adopt enterprise loyalty strategies that recognize and reward ...

Personal relationship management apps help you improve your relationships with other people. They help you keep track of everything by storing all your contacts, whether friends, family, or work ...

As a small-business owner, you work hard to get new customers, and once they visit your website or walk in the door, you should do everything you can to make sure they stay a happy customer and return ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

There are hundreds of enterprise tools in the marketplace to manage the many different facets in an organization: project management, client relationship management, internal/external business ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

Editor’s note: The column below is from Len DeCandia, the former CPO at J&J. You can click here to read an interview with DeCandia. The financial crisis of 2009 had two measurable outcomes on business ...

Case Western Reserve University (“CWRU”) is a community that values learning and working environments of inclusion, trust, and respect. Due to intimacy and/or power imbalance, certain personal ...

Within the workplace, the distinction between management and the employees they govern should be a clear one. While you may feel that, as a small-business owner, you can cozy up to your employees and ...