Salesforce announced expansions of its partnerships with AI model developers Anthropic and OpenAI. Agentforce data will be accessible in OpenAI's ChatGPT, and mutual customers will be able to sell ...

Artificial intelligence-powered chatbots helped consumers purchase and return products during the 2024 holiday season, boosting online sales in the United States by nearly 4 percent year-over-year, ...

Retailers using social commerce strategies saw 20% of global holiday sales generated through platforms like TikTok Shop and Instagram. Social media as a traffic-referring channel also grew 8% ...

Forbes contributors publish independent expert analyses and insights. Joan Verdon is a veteran retail reporter based in Northern New Jersey. This article is more than 2 years old. Global online sales ...

Salesforce is the world’s most popular CRM with good reason. Our testing found it to be one of the best CRMs on the market, with robust analytics, helpful customer support tools, and a bevy of ...

Sarina Trangle started as a corporate news reporter in October 2024. She previously spent four years on the business desk at Newsday, covering the health industry, commercial real estate and cannabis.

5,000-plus app integrations API available on Pro Suite and above ($25 per user per month on Pro Suite; free on higher tiers) 1,700-plus app integrations API available Salesforce is best suited for ...

Shares of Salesforce (NYSE:CRM) are trading at $229.86, down 31% over the past year, yet retail investor sentiment has surged ...