SAN FRANCISCO - Two San Francisco tech giants headquartered about a block away from each other are joining forces. Cloud software pioneer Salesforce.com is buying work-chatting service Slack for $27.7 ...

Enterprise CRM and software-as-a-service provider Salesforce.com has launched Service Cloud 3, which integrates several social-oriented elements in order to help companies capitalise on the ...

SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Today at World Tour London: AI Day, Salesforce (NYSE: CRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud ...

Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The first set of tools aims to predict, ...

New Salesforce service offers EU customers more control over their data Your email has been sent Salesforce has opened a new cloud platform for EU customers to process and store their customer ...

Salesforce clients will be able to exchange Slack messages with a ChatGPT chatbot that can show data from Salesforce. New tools drawing on OpenAI models can write customer service responses and ...