Chick-fil-A led fast food brands in diner satisfaction in 2024, its 11th consecutive year as segment leader, with a score of 83 on a 100-point scale, according to American Consumer Satisfaction Index ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Chick-fil-A ranked No. 1 in overall drive-thru satisfaction for the third year in a row, according to InTouch Insight’s 2024 report. Chick-fil-A led in categories like order accuracy, food quality, ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

Chick-fil-A ranked highest in customer satisfaction among fast food chains for the 11th consecutive year. Despite the high ranking, Chick-fil-A experienced its slowest sales growth in over two decades ...

Seriously—find me anything else that 98 percent of people rate positively. This is a story about Chick-fil-A, drive-thrus, and the numbers that matter. It starts with the fact that Chick-fil-A just ...

KANATA, ON — Chick-fil-A and Dutch Bros. Coffee top the list when it comes to customer satisfaction in this year’s annual drive-thru study by In-Touch Insight. It was friendliness that made the ...