Southwest Airlines announced a series of fixes it plans to implement to streamline its new assigned seating process.

Southwest copied other airlines practices like checked bag fees, assigned seats, and seat premiums, but has struggled to ...

At the same time, the airline restructured its fares and significantly changed the value of its Rapid Rewards loyalty program. The base fares that previously earned six points per dollar now earn just ...

The Dallas-based airline has taken a lot of heat from customers after early troubles arose from the new assigned seating process.

Southwest’s chairman emeritus cites minimum $906M repair estimate, urges City Council to consider leasing, buying or new ...

Customers have taken to social media platforms for days to complain about things like lack of overhead bin space and not ...

Southwest Airlines switched from open seating to assigned seating on January 27th after over 50 years. Customers are complaining about issues like separated seating for families, and difficulty with ...

As a result of refusing to pay for seat selection on a flight, a father of two was forced to sit separately from his tots — ...

Southwest Airlines said it expects profits to surge this year thanks to solid demand and new policies like assigned seating.