"The traditional metrics that once guided boardroom discussions, such as cost per unit, customer DIFOT (delivery in full on ...

Analyst Insight: Supply chain management is central to an organization’s operations and business success, so picking the most relevant performance metrics is crucial. The need for employee engagement ...

According to the 2023 Gartner Supply Chain Technology User Wants and Needs Survey, customer service and experience (CX) is one of the top three most frequently selected business priorities for ...

Over the years, measuring manufacturing performance has been an ongoing challenge for companies. Plants have operated in isolation, disconnected from the supply chain, or have employed metrics that ...

The healthcare supply chain industry has evolved over the last 15 years in five significant ways, Eric O’Daffer, a Gartner research vice president, wrote in a Dec. 4 piece in Supply Chain Management ...

In today's world, it's a given that every company needs to measure its performance and within the universe of supply chain metrics, you can find the essential tools in doing that. But which metrics ...

Take my own industry, supply chain. According to Gartner, just 7% of supply chain teams currently make decisions in real time ...

As the COVID-19 pandemic continues to disrupt business operations, customer demand and cash flow, there's a case for monitoring and incentivizing compliance with key performance indicators (KPIs) to ...

Through the Center for Supply Chain Excellence, the Richard A. Chaifetz School of Business at Saint Louis University offers executive education programs that provide every member of the supply chain ...

In our continuing series of discussions with top supply-chain company executives, Dan Keto talks about labor management ...