If you would like to learn more about the IAEA’s work, sign up for our weekly updates containing our most important news, multimedia and more. Technical and scientific support organizations (TSOs) are ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the “The State of Technical Support in 2024,” a ...

Big Tech influences almost every aspect of modern life, and local tech ecosystems are no exception. It’s not surprising, then, that communities’ Ecosystem Builder supporters — like universities, law ...

Microsoft is on a roll lately, delivering new and updated solutions such as an improved Teams experience and the company’s AI assistant, Copilot. As a result, many organizations have now standardized ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Even before the rise of ChatGPT, the customer experience (CX) industry has been making huge shifts in the past few years toward automation. When customers can help themselves with online self-service ...