“Now they say, ‘If there’s a hole in that air mattress, you need to reach out to the manufacturer to see if they’ll send you ...

Purchases made in-store or on the retailer's website after Oct. 14 are eligible for a return or exchange with a receipt ...

Returns are a fact of life for shoppers and retailers, and nowhere is that more true than with online shopping. Online ...

Big corporations like Walmart don't always make it easy to get in touch. Here's how to find a real-live human to talk to.

In a survey, nearly 60 percent of retailers said they had policies that refund customers for items that aren’t financially ...

Walmart told 5 On Your Side it is extending holiday returns for most items until Jan. 31. Most electronics, including TVs, laptops, and video games, are included in the store's "Holiday Guarantee ...