Residents will receive a mailer regarding the upcoming water meter replacement, followed by a door hanger reminder one to two weeks prior to the installation. (Katecey Harrell/ Tyler Morning Telegraph ...

AUSTIN (KXAN) — An audit of the Austin Water billing system found that they operate under 98.86 percent accuracy. The audit was a result of thousands of customers claiming they were over-billed for ...

With discussions about utility billing and new water meters, there has also been a lot of talk about meter accuracy but little explanation about how this is tested. Utilities Director Jerry Walters ...

AUSTIN -- The results of an audit on Austin Water's meter reading system and billing system is now complete. It found overall, the meters and readings are accurate, but there are some discrepancies ...

This article has been updated with new information. The San Diego’s City Auditor’s Office has released its review of the city’s water billing procedures, five months after hundreds of water customers ...