TAMPA, FL -- First off and most importantly I want to stress that while this piece is highly subjective and not a reflection of any views held by this news station or our parent company, there was a ...

The customer service industry is not for the faint-hearted, and yet most Americans, 107.8 million people, work in private service-providing industries. 16.7 million of them work in the leisure and ...

A London bakery was the subject of an attempt to smear its reputation via a viral video alleging it had terrible customer service—only for the internet to come out on the side of the bakery. Fortitude ...

Dude, Where’s My Order? “The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s ...

A recent study from Planetware analyzed reviews of over 9,000 hotels in 95 U.S. cities to determine which hotels had the worst guest experiences, the worst rooms, the worst reviews and the worst ...

Customer satisfaction with retailers in the U.S. is at an all-time high, up for the third year in a row. While the industry improved overall, not all retailers received accolades, according to the ...

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Tech vendors looking to bounce back from the recession might consider investing a few more dollars in improving customer service. According to a survey of IT professionals, most tech companies are ...

There's nothing quite like the disappointment of a terrible restaurant. You know the feeling — you've paid good money, you're hungry, and the meal that arrives at your table is so bad that you ...

SEATTLE -- Yesterday we celebrated the companies with the best customer service and two local companies were on the list! Today, it's the worst. First off and most importantly I want to stress that ...