A look at the suite of products offered by Zendesk (NYSE: ZEN) lately makes it clear that the company wants to provide much more than customer support -- technology once known as help desk software.

Cloud-based helpdesk software provider Zendesk has announced a big update to its integration with Salesforce, the customer relationship management (CRM) service provider. For those who haven’t heard ...

(Bloomberg) -- Zendesk Inc. Chief Executive Officer Mikkel Svane recently hosted a routine two-cocktail lunch for more than a dozen employees celebrating four years at his company and realized he no ...

We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...

Zendesk is best known for its customer support services, but it thinks it is ready to challenge larger players in the broader world of sales and marketing software with a new customer-relationship ...

An upstart contender faces off against the leading name in the cloud-based CRM sector -- which company is a better buy? Zendesk: Solid growth and guidance Last quarter, Zendesk revenue rose 64.1% ...

No sooner had Facebook announced it was opening up Messenger for developers to build bots, when two players with an eye on sales and service in the enterprise — Salesforce and Zendesk — announced new ...

Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe ...

A growing product suite looks poised to serve customers that aren't yet big enough for Salesforce but still need full-featured software. There's Zendesk Connect for data-driven email marketing; ...