Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...
eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...
I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Best laptop cooling pads Best flip ...
In a recent webinar on Monitoring for Social Customer Service, Ronan Gillen (Head of Complaints, Community and Social Customer Service for eBay in Europe) offered some fascinating insights into why ...
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eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced Thursday. The program is anticipated to create nearly 300 ...
SAN FRANCISCO (MarketWatch) -- EBay Inc. said late Tuesday that it will shut a customer service facility in Vancouver, Canada, which employs roughly 700 people. The facility is expected to close by ...
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