Seasonal changes bring unique challenges to workplaces, particularly during the colder months when ice, snow, and reduced ...

Capturing excellence through every perspective - Contact centre events hosted by IPI Manchester & London February 2025 ...

Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management and Compliance for Global Clients contact ...

evaluagent rebrands: evaluagent was founded to help contact centres elevate and differentiate their customer experiences.

FourNet Head of Security Operations Alex Hisley named as one of the top IT leaders in the UKAnnual CSO30 Awards - contact ...

IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies rating earlier this year ...

Winners announced at the greatest customer contact awards in Europe, the ECCCSAs - European Contact Centre & Customer Service ...

Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS Landscape. Cirrus, the ...

Five9 launches research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers ...

FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards 2024 ECCCSA ...

An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to Others - Calabrio report ...

Content Guru & NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the Year at IT Industry ...