The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

While economic uncertainty and airline mechanical issues are gaining nationwide attention and consumer confidence is ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

If the price of the airline ticket drops after you book, you may have some options to get a credit or a refund.

In the economy/basic economy study, Southwest Airlines was ranked first, JetBlue Airways was second, and Delta Air Lines was ...

Overall satisfaction among travelers on North American airlines during ... those who flew first/business class, premium economy and economy/basic. Airline satisfaction ratings among first/business ...

Southwest, JetBlue, and Delta went head-to-head in a new passenger survey ranking the best North American airlines across ...