Volunteers canvassed Nashville neighborhoods on Wednesday to get a better understanding of storm recovery needs across Music ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Duke Energy stock: setting the scene for investors Duke Energy (DUK) has drawn fresh attention after recent share price moves ...

The CMP Research Prism for Automated QA/QM evaluated twenty-two solution providers, including Level AI, while Customer Analytics evaluated nineteen solution providers and segmented them into five ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

With winter weather becoming less predictable, having a household plan to adapt to the cold is a necessity. This article ...

ResultsCX is backed by ChrysCapital, a $6 billion AUM India-based private equity firm. A highly experienced investor in the Enterprise Technology space, ChrysCapital has successfully invested in ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

JDC Group, a Consulting Solutions company and SAP Silver Partner, today announced the successful completion of a strategic SAP S/4HANA Public Cloud implementation for a global leader in employee and ...

Establishes a formal, non-commercial framework through which both parties will assess potential areas of collaboration ...

Talent shortages are common, and only a small percentage of managers across several key disciplines reported having the talent they need to complete priority projects: ...

At the February Dawson Public Power District board meeting, Director Brad Brodine of Elm Creek was awarded the Director Gold Certification for continuing educat ...