AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

SAN DIEGO (KGTV) — The University of San Diego unveiled its new $35 million Basketball Performance Center this week, with coaches and administrators calling the facility a "game-changer" for the ...

Among her biggest red flags in a resume is "if someone is jumpy," she says, meaning they have short tenures without ...

Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services.

NFL Draft's quarterback class has been analyzed by draftniks for months, but what do the actual teams think of this crop? Tom Pelissero reveals QB prospect rankings and evaluations based on dozens of ...

Tied vote, game of chance, appointment end with Joe Lash and Jill Parton filling final two seats on Meridian school board.