Mr. Rubio released the plan in the form of an organizational chart and a brief official statement. The move is the latest by ...

The move comes in response to a petition by Öztürk’s lawyers Wednesday night asking the judge order her to be sent from ...

Salutations. It's been a minute. Due to some deadlines there at the end of spring and travel at the start of the season, I've ...

So horrifying and so heartbreaking”: Öztürk’s close friend provides an intimate look into one of the hundreds of foreign ...

This Solution Accelerator provides a reference implementation for an AI-assisted call center solution that uses Azure Communication Services to provide a phone-based voice channel for customers to ...

Do you dream of starting a business from home, but you have no clue what type of business to start? Here are 41 small business ideas you can run from home!

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...