In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

CCI in 2025 deftly leverages artificial intelligence, automation, and advanced analytics to enhance the efficiency and effectiveness of customer service operations. Rather than replacing human agents, ...

Saia is transitioning its customer service functions to local terminals in order to speed response time, the company told Trucking Dive in an email. The restructuring resulted in "workforce ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

which oversees its customer service operation, in March. Verizon during its first fiscal quarter of 2023 that ended March 31 reported mixed results as the telecom giant added 136,000 postpaid ...

Xcel Energy customers are experiencing more power outages for a longer period, according to an investigation by the Colorado ...

“They’re not just streamlining customer service—they’re elevating the ... Parloa will accelerate the expansion of its operations across North America and Europe. The company will also ...

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) ...