Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Ecommerce teams rarely lose customer trust because of product quality alone. More often, trust erodes during moments of ...

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

Explore the top six myths about customer experience that were debunked in 2025, highlighting the shift from digitization to ...

Dec. 26 often passes unnoticed in the Philippines. After all, the lechon is still here, and the holiday lull has settled in.

In a remarkable departure from industry stereotypes, a northern Durban taxi association has recognised and rewarded drivers ...

The fastest-scaling organizations win by keeping their processes simple, consistent, and focused on what drives revenue.

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...

For much of the past year, Salesforce has been one of the loudest corporate advocates of generative artificial intelligence, ...

Purpose and values are the foundation to lasting loyalty. By consistently leading with your core, staying connected to your ...

Dualling' refers not to simple moonlighting or after-hours gig work, but to employees being on the clock during regular ...

There are powerful opportunities for service workers and AI to develop a two-way relationship in an era reshaping customer ...