Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

Hundreds of 3M employees are facing potential layoff as the Minnesota company reorganizes its customer service division under a new global hub in the Philippines. Details are scant, but at-risk jobs ...

WORTHINGTON, OH - October 28, 2026 - PRESSADVANTAGE - DataField Staffing has expanded its staffing services to include ...

The world’s largest coffee chain reported fourth-quarter global same-store sales growth of 7.2%, which surpassed analysts’ ...

Starlink says its Grok Voice agent has become a methodical customer service agent. It's answered 20,000 calls a day, the company wrote.

The global trade landscape is undergoing profound changes, presenting unprecedented challenges to traditional foreign trade business models. For small and medium-sized enterprises (SMEs), rising ...

Discover how Zoetis is scaling AI adoption, measuring ROI and delivering business value through innovation in research, ...

The services industry is on fire. Over the decades, services—including financial advisors, stylists, personal trainers, ...

CCC (Copyright Clearance Center), a pioneer in voluntary collective licensing, announced today that it won Customer Service ...

Simply Business reports on strategies for small businesses to thrive amid economic uncertainty, emphasizing cash flow ...

Enterprise service management creates a holistic structure to coordinate workflows, ownership and service delivery across ...

First Cash Milestone Payment Under 60-Month Enterprise Order Supports Procurement and Build-Out of Dedicated AI Computing Capacity ...