Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Discover the best customer identity and access management solutions in 2026. Compare top CIAM platforms for authentication, ...

Sharjah: Rafid Automotive Solutions achieved exceptional performance in 2025, recording significant growth across all its operational units. The company handled approximately 269,000 calls during the ...

IT Solutions, a premier managed service provider serving organizations across the United States and Canada, announced today transf ...

SS Support Network is a U.S.-based BPO and call center helping NEMT providers grow through dispatching, billing, credentialing, and operational support, enabling efficiency, compliance, and scalable ...

Anthropic, a Generative AI company, introduced a new solution that would seem to put many enterprise software vendors at risk ...

The company is recognized for delivering customer value through integrated, technology-enabled security solutions and a people-first approach that drives trust, reliability, and long-term performance.

United Imaging, a global leader in advanced medical imaging and radiotherapy solutions, is pleased to announce that John Campbell recently joined the organization as Vice President of Customer Success ...

For eCommerce business owners, the real challenge isn’t how to gain efficiency – it’s deciding where automation should stop ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and marketing technology services in China, today announced that Mr. Weidong Luo, ...

Selling outcomes sounds compelling. But without redesigning roles, coordination, and accountability, solutions strategies ...