During Hurricane Ian in 2022, federal leaders found it helpful to have call centers based outside of the areas most impacted ...

Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from ...

Michigan utilities under fire for executive bonuses during widespread service disruptions. US Steel takeover raises ...

Members have reported that they got calls from people claiming to be with Southeastern Electric asking if they want new ...

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

Residents of Michigan are being warned to be wary of potential utility scammers. The Michigan Public Service Commission ...

This comes after two men posing as DTE workers killed a man and bound his wife with duct tape after being allowed into the ...

All cases, we want you to verify. As a utility worker, I want you to trust that I actually work for DTE gas," Bryan Valrance, ...

Longtime Grand Rapids radio personality, Kim Carson, recently found herself face-to-face with an imposter posing as a DTE Energy worker, now sharing her story in the wake of the Rochester Hills murder ...

The Oakland County Sheriff's Office said the second suspect in the slaying of Hussein Murray was taken into custody Monday in ...

Police are still looking for a second suspect accused of posing as a DTE worker to get inside a Rochester Hills home and ...