Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

The software company is launching a “Buyer’s Agent Club” designed to help navigate an uncertain time in the real estate industry.

Caitlin Clark's brilliant rookie year has another place in WNBA history. The Indiana Fever guard broke the league record for single-season assists with her 317th of the season in a game against ...

Confronted with market-chilling headwinds — from the year-old “mansion tax” to stubbornly high interest rates and scarce inventory — many of the area’s top agents saw their numbers dip.

Microsoft has rolled out new AI features for its 365 Copilot product, including AI agents that will perform tasks for users and updates to AI features in Excel, PowerPoint, and Outlook.

The Indiana Fever star and Rookie of the Year frontrunner tallied her 317th assist Friday against the Las Vegas Aces, breaking the league's all-time single-season assist mark. This content is ...

CHICAGO, Sept. 16, 2024 (GLOBE NEWSWIRE) -- Sprout Social, an industry-leading provider of cloud-based social media management software, today announced a new integration with Salesforce’s ...

2023/24 stats: 2.2 ppg, 1.3 rpg, 2.4 apg, 37.8 FG%, 20.0 3P% Frank Urbina writes about the NBA for HoopsHype from a variety of angles, including analyzing the trade and free-agent side of things.

This article discusses three significant factors affecting the evolution of contact center agent-assist software. Generative AI is significantly impacting contact centers' function. Many firms already ...

The Bank of Queensland is ready to scale out its AI efforts following a trial of agent assist capabilities throughout its customer experience teams. BoQ initially underwent a BETA Trial of Genesys ...