Five9 is a cloud contact centre platform that offers lots ... such as intelligent virtual agent, AI agent assist, AI summaries and more. What’s distinctive about RingCentral is that it offers 400+ pre ...

So when the company launched its Amazon Connect cloud-based contact center platform in 2017, people took notice. Connect is a suite of cloud-based contact center services that leverage the artificial ...

This advanced call management feature places callers in a queue, sorting and sending them to a specific department of specialists who can further assist ... and live agents, Five9 is a centralized ...

Brown Capital Management, an investment management company, released its “The Brown Capital Management Mid Company Fund” ...

Great Place To Work® and Fortune magazine have selected Five9 (NASDAQ: FIVN) for the 2024 Fortune Best Workplaces in Technology™ List, coming in at 16th place in the large category. Earning a ...

Five9 facilitates billions of call minutes annually and provides digital solutions to improve customer service and support contact center agents. Sanas’ Real-Time Accent Translation is now ...

With Glance Guided CX, representatives using Five9 Agent Desktop or Five9 with other CRMs can join customers in digital properties, transforming "do it yourself" into "do it together" engagements ...

Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...