Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

Such direct channels offer suppliers visibility and control over the customer experience, but they potentially come at the ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Today’s retail success is increasingly defined by the ability to deliver exceptional guest experiences across both digital ...

which they can use to draw insights. The good news for retailers is that most people (58%) will hand over their data. However, most are only willing to do so if those companies improve their customer ...

Customer-centric focus is essential. B2B success depends on prioritizing customer relationships and long-term value creation.

The leaders of two of America’s top musical instrument retailers, Guitar Center and Sweetwater, say guiding customers through ...

“We have been challenging companies to improve their customer service and drive-up standards. But it’s when things go wrong that the response from companies is most critical. “For us to see ...

Lynn Parker, senior director for casework, enforcement and customers at Ofwat, said: “We have been challenging companies to improve their customer service and drive-up standards. But it’s when ...

To help business leaders prevent this from happening, 11 members from Fast Company Executive Board offer their best practices to ensure you maintain quality as you grow.