Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

“One situation where I have used Hotjar’s data to improve a customer’s online website was by using Hotjar’s heatmaps on a ...

How can valuable customer feedback ... saying they felt I understood their challenges. This success reinforced the importance of continuously listening to customer feedback and applying it to improve ...

Financial and inventory planning are key areas in retail where we’re seeing AI enhance jobs, rather than replace them.

From personalized shopping to streamlined inventory management, AI is revolutionizing the retail industry by enhancing ...

Learn how to use AI in retail to boost your holiday sales, improve customer satisfaction, personalize marketing, and optimize inventory for better results.

Here are some ways retailers can leverage AI to meet consumer expectations: Integrate AI-powered demand forecasting systems: ...

What might sound like an unlikely scenario happens all the time – a FIDO Alliance study found that U.S. consumers abandon a ...

Consumer preferences are evolving with more than 60 per cent of customers in the GCC interested in adjacent services from ...

A new report has named Evri the UK’s worst parcel distribution company for the second year running. But why? Read more on Grazia.

People are generally skeptical of customer ... can field common customer service requests. The chatbots can handle things like interruptions without breaking the flow of a conversation, and adjust ...

AI can help businesses improve their customer service by automating interactions through chatbots and virtual assistants. These tools can help customers with common queries, such as product ...