While technology adoption may seem daunting—and there are challenges to be addressed—there are steps service companies can ...

How can valuable customer feedback ... saying they felt I understood their challenges. This success reinforced the importance of continuously listening to customer feedback and applying it to improve ...

From personalized shopping to streamlined inventory management, AI is revolutionizing the retail industry by enhancing ...

What might sound like an unlikely scenario happens all the time – a FIDO Alliance study found that U.S. consumers abandon a ...

Consumer preferences are evolving with more than 60 per cent of customers in the GCC interested in adjacent services from ...

As retailers evolve their businesses to be data-informed and better utilize AI technologies, it will become more important to ...

Delivering exquisite buyer experiences is a major challenge for SMBs. Here’s how artificial intelligence fills the resource ...

A new report has named Evri the UK’s worst parcel distribution company for the second year running. But why? Read more on Grazia.

People are generally skeptical of customer ... can field common customer service requests. The chatbots can handle things like interruptions without breaking the flow of a conversation, and adjust ...

Most traditional retailers have now opened their own e-commerce stores to regain that market share. They’re building up their customer ... can improve day-to-day operations: Thanks to AI’s ability to ...

By leveraging data-driven tools and feedback, companies can optimize their customer service systems throughout the customer journey. Businesses use various tools to manage and improve their customer ...

He elaborates on the fact that retail traders can invest in the company and the ... essentially companies that have committed to reduce their carbon footprints through their net zero commitments ...