One of the most common safety steps used today is IVR verification, where banks confirm a transaction through an automated ...

The barometer I often give our customers to gauge if their conversational AI is any good is painfully simple: is it good at conversations?

Level AI proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP ...

Oppo India is revolutionizing customer service with its new Service Center 3.0 Pro network. Aiming for a premium, tech-driven experience, these centers offer digital check-ins, real-time updates, and ...

Q4 2025 Earnings Call February 4, 2026 2:00 AM ESTCompany ParticipantsJessie Wang - Deputy Director of Investor Relations ...

The Inner Circle acknowledges Kenneth O'Hanlon: Visionary Innovation Rooted in the Commando Spirit ...

This toolkit is designed to help state and county agencies, advocates, and other stakeholders implement telephonic signatures ...

For insurance leaders, the question has moved on from "Will AI handle calls?" to now figuring out how to deploy it without breaking trust.

As we celebrate International Development Week in Canada, Grand Challenges Canada is highlighting Made-in-Canada solutions ...

Pindrop, a leader in authentication and fraud detection, today announced an expanded strategic partnership with NiCE, featuring native integrations across NiCE CXone, including NiCE Cognigy Voice AI ...

Omilia, the global leader in Agentic CX, today announced the launch of Omilia Self-Learning Agentic CX, the industry's first enterprise-grade, self-learning Agentic CX platform designed to ...

After a year of headlines claiming AI would replace millions of jobs, companies are quietly discovering something else ...