At the most recent chaplain academy, which lasted 2.5 weeks, the 15 chaplains-in-training — mostly from the Border Patrol, ...

Luccisano’s view is echoed by Sid Sharma, vice president of Agora, a conversational customer service agent platform.

The flood of talent into the Los Angeles Dodgers clubhouse shows no signs of stopping, with the World Series champions ...

Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...

T he New York Mets have recently signed left-handed reliever Genesis Cabrera to a minor league contract. The Southpaw has ...

Wall Streeters, say hello to your new coworker. Across the industry ... "But that's kind of babysitting these agents at this ...

Ange Postecoglou has ruled out Tottenham Hotspur signing a free agent to ease their injury woes after first-choice goalkeeper ...

British University College is offering international students the chance to pack two years worth of studying into just 18 ...

Last year's knee injury was devastating for Lions tight end Shane Zylstra. But now healed and back on the active roster, he ...

In signing Snell, the Dodgers, a fully operational financial behemoth, are flexing their muscles. Snell, in joining the ...

Choose the best tools and technologies for driving your company’s growth and operational efficiency with the help of ...

Ferensic joined the bureau in 1997 as a computer forensic examiner in the Laboratory Division. After she was selected for new agent training in 2000, she was assigned to investigate criminal and ...