At the most recent chaplain academy, which lasted 2.5 weeks, the 15 chaplains-in-training — mostly from the Border Patrol, ...

This shift to intelligent digital labor is already unlocking capacity across industries. It’s no longer constrained by human ...

By embracing trends and staying agile with industry changes, you can not only future-proof but also empower your agents to ...

Luccisano’s view is echoed by Sid Sharma, vice president of Agora, a conversational customer service agent platform.

The launch of AgentFun.AI will stimulate adoption and experimentation of the first AI agents on Cronos zkEVM. In the process ...

Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...

The algorithm strategically selects the best tasks for training an AI agent so it can effectively ... in which an already trained model is applied to a new task without being further trained.

T he New York Mets have recently signed left-handed reliever Genesis Cabrera to a minor league contract. The Southpaw has ...

Wall Streeters, say hello to your new coworker. Across the industry ... "But that's kind of babysitting these agents at this ...

President-elect Donald Trump has promised to hire 10,000 more Border Patrol agents as part of a crackdown on immigration.

Following years of litigation, the National Association of Realtors (NAR) agreed to pay $418 million to settle a series of ...