The report, called 'The Plumb Club Industry and Market Insights 2025,' is part of the Club’s ongoing commitment to helping retailers understand and leverage market shifts.

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws ...

Accra, April 24, GNA – Mr Haruna Iddrisu, the Minister of Education, has urged the newly constituted Governing Council of the Chartered Institute of Marketing Ghana (CIMG) to conduct a customer ...

The Minister of Education, Haruna Iddrisu, has charged the Chartered Institute of Marketing, Ghana (CIMG) to undertake a nationwide customer satisfaction survey to evaluate the quality of services ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA Chief Customer Officer Shanifah Rieara. MTA officials said ...