Seasonal changes bring unique challenges to workplaces, particularly during the colder months when ice, snow, and reduced ...

Capturing excellence through every perspective - Contact centre events hosted by IPI Manchester & London February 2025 ...

Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management and Compliance for Global Clients contact ...

evaluagent rebrands: evaluagent was founded to help contact centres elevate and differentiate their customer experiences.

FourNet Head of Security Operations Alex Hisley named as one of the top IT leaders in the UKAnnual CSO30 Awards - contact ...

IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies rating earlier this year ...

Five9 launches research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

Industry giants, newcomers, and innovators came together last night at the European Contact Centre & Customer Service Awards (ECCCSAs) 2024 to celebrate the very best in customer service and contact ...

Dementia charity’s technology-enabled support centre wins prestigious Gold for its supportive approach to vulnerable individuals and carers Digital transformation and customer experience specialists, ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...