Seasonal changes bring unique challenges to workplaces, particularly during the colder months when ice, snow, and reduced ...

Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management and Compliance for Global Clients contact ...

evaluagent rebrands: evaluagent was founded to help contact centres elevate and differentiate their customer experiences.

Capturing excellence through every perspective - Contact centre events hosted by IPI Manchester & London February 2025 ...

FourNet Head of Security Operations Alex Hisley named as one of the top IT leaders in the UKAnnual CSO30 Awards - contact ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

What are you looking for?

Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

Five9 launches research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers ...

How to Make Contact Centre Outsourcing Pay Encoded shares his 3-point methodology to maximise the UK’s outsourced contact ...

IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies rating earlier this year ...